Eligibility
You can request a return on any delivered or completed order. Open the order page and tap Request return. Most categories allow returns within 7 days; some perishable or custom-made goods are non-returnable and will be marked clearly on the listing.
Process
- Buyer submits request — we notify the vendor.
- Vendor approves or rejects within 48 hours. If approved, we share return shipping instructions.
- Vendor marks received after inspecting the goods.
- Refund issued to your original payment method (Razorpay), typically within 5-7 business days.
Refund amount
Refunds cover the item price plus GST. Shipping is non-refundable unless the return is due to a fault of the vendor (wrong item, damaged on arrival, or quality not as described).
Disputes
If you and the vendor cannot agree, our support team mediates. Open a ticket from your dashboard and we'll respond within one business day.
Stock restoration
Refunded items are automatically returned to the vendor's inventory so other buyers can purchase them.